Useful Information

OUR PRICING

All prices shown throughout this website are for guidance only and are correct at the time of going to print. A tailor-made quotation will be provided at the time of your enquiry, based on specially negotiated airline (restrictions may apply) and hotel rates, which are subject to  availability at the time of booking. For the purpose of this website, low season prices are based on stays in May, June or September 2015 and high season prices in January or February 2015. Christmas, Half Term and Easter prices may be higher, please ask us for a quotation.

Your holiday price includes:

- Return air travel (if applicable) in the class booked on scheduled flights with your selected airline (plus inter-island flights where applicable) with appropriate in-flight meals. Excluding UK regional flights

- Accommodation with or without meals as confirmed

- Any applicable free night offers or savings

- Shared transfers to and from the airport. (Private transfers can be arranged on request, at an additional charge)

- Services of Caribtours’ appointed local representatives in resort except in the Maldives 

- Mandatory hotel taxes and service charges (excluding Dubai Tourism Tax which must be paid locally)

 - Airport taxes and charges

- Air Passenger Duty and Security Charges

Your holiday price does not include: 

- Overseas Arrival or Departure Tax which is payable in cash in local currency. Details will be outlined in your documentation - Items of a personal nature such as laundry, telephone calls, gratuities etc.

- Travel Insurance (you must ensure that your holiday is fully insured with adequate cover)

 - Any surcharges – please refer to our booking conditions

 HOTEL ACCOMMODATION

Room and suite categories which are referred to throughout the website are in the hotel’s own terminology but the descriptions are entirely our own. Most accommodation categories and prices are determined by location (eg. proximity to the beach) and/or by size. For general guidance, please refer to the following or ask our Travel Advisers who will be pleased to explain specific room types and locations in more detail.

Room (double, twin or single): one room with en-suite bathroom (with bath and/or shower).

Junior Suite: one large room with a sitting area and en-suite bathroom (with bath and/or shower).

Suite: en-suite bedroom with a door separating it from a sitting room. A few of our hotels call their rooms ‘suites’, our accommodation description will make this clear.

Villa: separate bedrooms (generally each of them is en-suite) and living area/s. Kitchen facilities may also be included.

Please be advised that when booking a room for more than 2 persons, the extra adults or child may be accommodated on a sofa/rollaway bed, or on some occasions the configuration may be 2 double beds. If you have specific requirements, please let us know.

TAKING YOUR CHILDREN

We have indicated a ‘from’ price for children on selected hotels which are particularly good for kids. For a tailor-made quotation for your family at any of our properties, please call our Travel Advisers on 020 7751 9155.

Infants: Children under 2 yrs without their own airline seat will be charged approximately £65 each (more if hotels charge supplements for a cot or if flight upgrades are arranged). Details will be advised when you book, at which time we can also advise on the availability of essential items such as nappies, baby food and so forth.

TRAVELLING WITH DISABILITIES

We are committed to making sure travel is accessible to all, but not all of our holidays are suitable for travellers with disabilities.

Please speak to us about any special requirements you have - our experienced team will find accommodation that is right for you, and can arrange additional services such as wheelchair assistance at the airport.

SPECIAL OFFERS

Many of our hotels offer early booking savings, free nights, family value packages, exclusive extras for honeymooners etc. Offers may be withdrawn or replaced without notice so please call us for the latest special offers at your chosen hotel to ensure you receive the best price. There is no guarantee that booking later will result in a lower price (especially over popular holiday periods such as Christmas, Half Term and Easter) and most of our hotels offer incentives to book early. Booking early also means you can secure the dates and accommodation of your choice. Please see our website for our current special offers.

MEALS

Caribtours holidays which include meals commence with dinner on the day of arrival and end with breakfast (for Half Board) or lunch (for Full Board and All-Inclusive) on the day of departure. In some hotels, meals may be restricted to the hotel’s table d’hôte menu, although a credit is usually given towards the cost of dining à la carte or specific dishes. Please check with the hotel reception or maître d’hotel.

CHECK-IN/CHECK-OUT

Rooms are generally not available until mid-afternoon on your day of arrival. Check-out time from your room is generally 12 noon, however, if there are no incoming guests you may be allowed to remain until departure; please make arrangements directly with the hotel reception and note that a local charge may be payable.

SPECIAL REQUESTS

If you have any special requests, please do communicate this to your Travel Adviser at the time of booking, so we can ensure the right people are informed. Whether it’s a special dietary requirement, a specific room request or seating on your flight, we are here to help.

FLIGHT INFORMATION

All flight timings shown on your confirmation invoice are subject to change. Final timings will be detailed on your itinerary. Please note that changes to any flight departure days, routing/destination, any pre-assigned seats or aircraft type may be made by an airline at any time outside of Caribtours’ control. Most of our transatlantic flights are ‘direct’ but not necessarily ‘non-stop’;a direct flight involves a stop at one airport en-route to another; you will not generally need to disembark. Details of any stops will be advised when you book and will be shown on your itinerary.

BAGGAGE ALLOWANCE

The baggage allowance on most international flights is 1-3 pieces per person (depending on the class of travel), plus one piece of hand luggage, which must fit under the seat in front of you or in an overhead locker. Please note that a number of items such as scissors, tweezers, nail files etc. are not permitted in hand baggage and will be confi scated. Weight restrictions will be advised in your departure documents. If your holiday includes an inter-island flight, you should be aware that the baggage allowance may be less than the international baggage allowance.

CLIMATE

The weather in the Caribbean is delightful year round with tropical sunshine tempered by cooling trade winds. Rainfall, which is at its lowest in the winter months, usually consists of occasional tropical showers, followed by bright sunshine. Hurricanes, although rare, do occur in varying parts of the Caribbean and the season is officially June to November. We have not included weather charts in our brochure, for any of our destinations, as global weather patterns are increasingly erratic and such charts can be extremely misleading. If you require any reassurance or information, please discuss the matter with one of our team.

SECURITY, HEALTH & SAFETY OVERSEAS

The most up to date information can be found on the Foreign Offi ce website – www.gov.uk/knowbeforeyougo. Health and Safety is an important consideration for everyone who travels the world today and we would ask that you observe good housekeeping habits and a common sense approach. Your personal welfare is our priority and we ask that you are fully aware of security and health and safety whilst overseas. Petty crime, robberies and muggings can occur anywhere in the world and some destinations, particularly large cities, are worse than others. However, the chances of anything unpleasant happening will be considerably reduced if you take a few precautions. Whilst out and about, try not to carry a lot of cash with you and always leave your passport and any expensive jewellery in a secure place.

TRAVEL DOCUMENT DISPATCH

Your travel documents will be posted or emailed approximately 10 days prior to departure; please let us know if you require them any sooner. Included will be air tickets or an e-ticket reference, a personalised itinerary, luggage labels and any supporting information relevant to the holiday booked. Please check carefully the airport terminal and fl ight timings on your ticket.

PASSPORT, VISA AND HEALTH REQUIREMENTS

A full British passport is required for all destinations and it should be valid for 6 months after the return date of your holiday; please take special care to check the current passport regulations with regard to your children in good time before you travel.

Visa requirements for UK passport holders and other nationals are under constant change. You should therefore check entry requirements with the appropriate embassy. There are some areas e.g. UK visitors to Dubai, where a visa for entry is not required unless the stay exceeds 30 days. Please always verify visa requirements at the time of booking.

A visa is required for travel via the USA, where a visa waiver programme (ESTA) is in operation. This requires all eligible passengers to complete an on-line application on website https://esta.cbp.dhs.gov, prior to travelling, for a fee of approximately £9. Please ensure that you are familiar with the requirements. In certain circumstances (if you have a criminal record for example), a visa may be required and you should check with the appropriate embassy. Non-British passport holders are advised to check with the appropriate authorities well in advance of their holiday.

Health & Vaccinations: All clients are responsible for ensuring that they conform to the health regulations of the countries they are visiting, and where necessary have the required vaccinations and documentation.

We strongly recommend that you check with your doctor, or seek professional medical advice in respect of vaccinations required for specifi c areas, as this information is constantly changing.

Clients are responsible for acquainting themselves with up to date health, passport and visa requirements for their holiday prior to departure. Clients travelling to Cuba must have valid medical insurance and you may be asked to present your policy documentation on arrival.

Chikungunya: Chikungunya is a mosquito born virus which is very similar to Dengue. There is currently no vaccine or medicine to prevent Chikungunya, therefore anyone due to travel to the Caribbean should take the necessary precautions to protect themselves from mosquito bites by covering exposed skin and using an appropriate insect repellent. There is no advisory against travel to the Caribbean. The Ministries of Health and the hotels and resorts that Caribtours work with are doing everything they can to eliminate the mosquitoes through ‘mosquito fogging’ and spraying so that the risk to tourists is as minimal as possible. For further details on the Island you are travelling to, please check the Foreign Office website https://www.gov.uk/foreign-travel-advice

LATE BOOKINGS

We are in constant touch with our airlines and hotels and are experienced in handling last minute fl ight and accommodation arrangements. A fee will apply if documents have to be hand-delivered to your home or to the airport.

HOTEL ONLY BOOKINGS

We are happy to arrange your accommodation only should you wish to arrange your own international fl ights, using frequent flyer miles for example. There is no booking fee for this service but we will include the cost of local representation in your quotation.

 

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020 7751 9155

 

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